FAQ | General. Shipping. Tracking. Returns.
Q: How much is shipping?
🛍️ We offer free shipping on all orders within the U.S.!
Q: How long does shipping take?
📦 For U.S. orders:
- Processing time: 1-3 business days
- Shipping time: 3-7 business days
🚫 Please note: We do not offer international shipping at this time.
Q: Where is my order?
📧 Once your order is confirmed, you’ll receive a tracking number via email within 3 days. Make sure to check the email address used at checkout.
Q: What is my tracking number?
✉️ Your tracking number will be sent via email 2-3 days after placing your order. If you haven’t received it after 4 days, contact us at support@jjserenity.com for assistance.
Q: I’ve lost my tracking number. What can I do?
📩 Email us at support@jjserenity.com with your full name and shipping address, and we’ll resend your tracking number.
Q: How can I make changes to my order?
📝 To make changes, contact us within 12 hours of placing your order. We can update:
- Delivery details
- Your name
- Your email
- Your phone number
After 12 hours, we may not be able to modify your order.
Q: How can I cancel my order?
❌ To cancel, contact us within 12 hours of placing your order. Orders cannot be canceled once they have been shipped.
Q: What is your return policy?
🔄 You can return items up to 45 days after purchase. See our Return Policy for more details.
Q: Who do I contact if there’s something wrong with my order?
⚠️ If there’s an issue with your order, let us know immediately! Email support@jjserenity.com with:
- A detailed description of the problem
- Any available photos
We’re happy to help resolve any issues as quickly as possible!